Fraudulent Orders Policy
Fraudulent Orders Policy
At The Intimacy Studio, your security and privacy are our top priorities. To protect both our customers and our platform from fraudulent activity, we have a verification process in place for high-risk orders flagged by our system.
Procedure for High-Risk Orders
- Our customer support team will contact you using the email address provided at checkout.
- You will be asked to make a secure payment via PayPal to info@theintimacystudio.com, including your order reference number (starts with TIXXXX) in the message.
- Once your PayPal payment is received, we will issue a full refund of your original payment method.
- We will then proceed to ship your order without delay.
Why This Matters
This process helps protect you from unauthorized credit card usage and ensures every order is legitimate. We appreciate your understanding and cooperation as we work to maintain a safe and trustworthy experience for all customers.
If you have questions about this process, please contact us at info@theintimacystudio.com.
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