Smart Toy Guide – FAQ

Emotional closeness doesn’t rely on physical presence — it relies on intentional connection. App-controlled sex toys allow you to turn desire into a shared experience, no matter the distance. Whether it’s a long-distance vibrator you control during a video call or a surprise session across time zones, these tools help you stay playful, present, and emotionally attuned.

Yes — when used with intention, it can deepen emotional and sexual intimacy. Remote-controlled sex toys help couples bridge physical distance by creating shared pleasure. Combined with voice, visuals, and emotional cues, tech becomes a bridge, not a barrier.

Completely normal. Long-distance couples often crave physical touch, intimacy, and shared erotic energy. Using app-connected toys is not a replacement for connection — it’s a way to nurture it. Prioritizing intimacy, even playfully, is a sign of care — not a problem.

Yes — especially when paired with communication, consent, and care. An app-controlled vibrator or masturbator lets you feel each other in real-time. That physical feedback creates a sense of presence and closeness, which strengthens emotional bonds.

Absolutely. Sexual connection is part of emotional connection. You’re allowed to want pleasure, closeness, and excitement — even (and especially) in a long-distance relationship. Long-distance toys exist for exactly this reason: to help couples stay intimate, playful, and tuned in to each other.

Yes. For new couples, it can help break the ice and build sexual trust. For long-term partners, it keeps the spark alive. Whether you're just starting out or have been apart for years, app-controlled sex toys offer a way to stay connected, aroused, and emotionally engaged.

It depends on how you want to play.

• Want to control each other’s toy from afar? Look for an app-controlled vibrator or interactive masturbator.
• Prefer something subtle during a date night call? A wearable vibrator or discreet vibrating egg is perfect.
• Looking for a mutual experience? Choose paired toys that sync together.

Yes. Every remote sex toy we carry is also great for solo use. Whether you're syncing up with a partner or exploring on your own, you're in control. Pleasure doesn't need a partner — but it can be shared.

Yes. We offer app-controlled sex toys designed for women, men, couples, and all bodies. Whether it’s a clitoral vibrator, masturbator, or unisex plug, each product is chosen to be inclusive and body-safe.

Absolutely. Remote-controlled toys are designed to be intuitive, fun, and beginner-friendly. We suggest starting with a wearable vibrator, a long-distance vibrator, or a smart stroker — all designed to help you explore intimacy without pressure.

Three things:

1. App control from anywhere in the world
2. Real-time responsiveness to your partner’s touch or motion
3. Private connection that’s secure and discreet

That’s why we focus on high-quality, app-enabled toys built for emotional connection, not just stimulation.

Yes. Most of our app-controlled toys are simple to set up — install the free app, connect via Bluetooth, and invite your partner. No technical knowledge needed. We also provide guides and real-world tips to get you started smoothly.

Definitely. Most of our long-distance toys can be used while video chatting or voice calling. The app works in the background, so you can see and hear each other while sharing control — just like being together.

Some do. We offer smart masturbators and app-connected toys that respond to interactive content — including VR, videos, and even partnered platforms. Look for the interactive content or smart features tags in the product listings.

Most of our long-distance sex toys connect to a free app. After syncing your toy via Bluetooth, you or your partner can send a control link — letting them control your toy from anywhere. All you need is a stable internet connection and the app.

Only one person needs to own the toy. Both partners download the app (usually iOS or Android), and you send an invite to your partner directly from the app. It's quick, secure, and private.

For live control, yes. If you’re using real-time touch or synced vibration patterns, both of you should be online and connected. But some toys also let you send pre-recorded patterns or vibrations they can enjoy anytime.

Bluetooth connects the toy to your phone. Wi-Fi or 4G/5G connects your phone to your partner. As long as your phone is connected to the internet, you’re good to go. The app handles the rest.

Not at all. Most toys connect in under a minute:

1. Download the app
2. Turn on Bluetooth
3. Pair the toy
4. Invite your partner

Yes. You can use your favorite video call apps (Zoom, WhatsApp, FaceTime) at the same time — the toy app runs in the background. Some apps even include built-in video chat.

Nope. All the toys we offer include free app access — no subscriptions, no hidden fees. You get full control features out of the box.

Yes. Most apps let you draw custom patterns, use touch sliders, tap rhythmically, or even sync to music. You can personalize your experience in fun, creative ways.

Absolutely. Whether you’re 10km or 10,000km apart, app-controlled toys are built for global play. Your pleasure isn’t limited by borders.

We only work with brands that prioritize stable, secure connections. While rare glitches can happen (like with any live app), a strong internet signal keeps the experience smooth. We recommend closing unused apps for best performance. For ongoing issues, checking for app updates or toy firmware updates can also help.

Our products are app-controlled, meaning they connect to your smartphone or tablet via Bluetooth, and then the app uses your internet connection to enable control from anywhere in the world. This is a form of remote control.

Some "remote-controlled" toys might just come with a simple physical remote that works only short-range (like a TV remote using infrared or a basic radio frequency), without any internet connectivity. Our focus is on the more advanced, long-distance capabilities offered by app control.

While most apps support a wide range of devices, very old operating systems (e.g., iOS 12 or Android 8 and below) might not be fully compatible. We recommend checking the specific product page for app compatibility details, usually found in the product specifications. 

Yes. All the brands we work with use **end-to-end encryption** for communication between users, ensuring your interactions are private. They store **minimal user data** – typically anonymous usage analytics to improve the app, but never sensitive session data (like vibration patterns) linked to your identity. You control who connects with you — and you can block, remove, or reset access at any time.

No. Only people you explicitly invite and approve inside the app can control your toy. You’ll always see who’s connected, and you can cut the link instantly with one tap. Our toys use **secure pairing protocols** to prevent unauthorized access.

No. These toys only pair with your phone via Bluetooth and then with your chosen partner through the app using secure, authenticated connections. They’re designed for **one-to-one private use**, not open pairing that could accidentally connect to strangers.

Always. Your order arrives in **plain, unmarked packaging** — no logos, no mention of sex toys, nothing revealing. Even the sender name is discreet.

No need to worry. Our billing is under a **neutral name**, so no one will know where you’ve shopped or what you’ve bought.

Yes. Every toy we sell is made with **body-safe silicone, medical-grade ABS plastic, or stainless steel** — all non-toxic, non-porous, and free from phthalates. If it’s not safe, we don’t stock it.

Yes. All our toys are designed for easy cleaning. Most are water-resistant or waterproof, so you can rinse with warm water and mild, **toy-friendly soap**. We also recommend a dedicated toy cleaner for extra care. Always dry thoroughly before storing.

Many toys have **manual controls** you can use without the app. Plus, we’re always here to help troubleshoot — or guide you to a replacement if needed.

For hygiene reasons, we can’t accept returns on used toys. However, if something arrives damaged, defective, or stops working **under warranty**, we’ll replace it right away. Just reach out to our support team within our return policy period.

The app primarily requires **Bluetooth access** to connect with your toy. It does NOT typically access your contacts, photos, microphone, or camera without your explicit, separate permission for specific features (e.g., if a toy has a sound-reactive mode that you opt into). We prioritize apps that **minimize data collection** to only what's necessary for the toy's functionality.

User data is typically stored on **secure, encrypted servers** managed by the toy brand. Access is highly restricted and used only for app functionality and performance improvement. As mentioned, sensitive session data is generally **not stored or linked to your identity**. We encourage you to review the specific toy brand's privacy policy, usually linked within their app, for full details.

**Continuous and enthusiastic consent is paramount.** Both partners should feel comfortable and empowered. If anyone wishes to stop or pause control at any time, they can simply cut the connection in the app or verbally communicate. Open dialogue about comfort levels, boundaries, and desires before, during, and after play is crucial for a trusting and enjoyable experience.

Not at all. App-controlled sex toys are **tools for connection, not replacements**. They add excitement, play, and a new layer of intimacy — especially when physical closeness isn’t possible. The emotion comes from how you use them together: communication, teasing, consent, surprise. It's about enhancing, not replacing.

That’s normal — and worth talking about openly. Using a toy isn’t about replacing anyone. It’s about **amplifying pleasure and exploring new ways to connect.** Many couples say it deepens their bond and makes sex more collaborative and fun. Emphasize that the toy is a shared experience, not a third party.

Yes, many couples find that using long-distance vibrators or remote-controlled toys creates a **new kind of closeness**. You can flirt, play, and even sync your orgasms — no matter the time zone. It’s not a fix-all for deeper relational issues, but it gives you shared moments and fosters playful interaction, which can be incredibly beneficial.

Not at all. These toys are for **curious, caring couples** — not just those with specific "kinky" interests. Whether you’re playful, romantic, or just exploring, they adapt to your pace and comfort. There’s no right way to be intimate — just your way.

These tools can help. Unlike traditional sex, app-controlled play lets you **build tension slowly, experiment without pressure, and tune into each other’s turn-ons.** It’s a gentle way to get back into rhythm — physically and emotionally. It provides a low-pressure way to re-engage with intimacy.

Absolutely. Exploring at your own pace — solo or with a partner — helps you **learn what you like and how to ask for it.** That’s real confidence. Our collection is designed to empower exploration without shame.

Yes. **Intimacy comes in all forms.** Whether you’re in a queer, polyamorous, long-distance, or evolving relationship, these toys are made to adapt to you — not the other way around. Everyone deserves connection and pleasure.

Very. All orders ship in **plain, unbranded packaging** with no mention of The Intimacy Studio or the product type. Even your nosy neighbor won’t guess what’s inside. The return address is also discreet.

Yes, we ship across the EU and selected countries worldwide. You'll see available **shipping options and costs at checkout**. You can also find a detailed breakdown of costs on our shipping costs page. If your country isn’t listed, contact us and we’ll try to help.

Delivery typically takes **2–5 business days for standard shipping. You’ll receive tracking information once your order ships, allowing you to monitor its progress. .

To protect your privacy, your statement will show a **neutral, generic name** for the charge — not “sex toy” or “The Intimacy Studio.”

We’ve got you. Just email us within **14 days of delivery** (or within the warranty period if the fault develops later) and we’ll arrange a replacement or refund — no awkward questions. Your satisfaction is our priority.

Yes. Most toys come with a **1-year manufacturer warranty** against defects. If something goes wrong due to a manufacturing fault, we’ll help you contact the brand or guide you through the warranty claim process. Please retain your proof of purchase.