What is your return policy?

Because of the intimate nature of the items we sell, we cannot return or exchange purchased toys and products unless defective. This is for the health, safety, and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

Items That May Not Be Returned:

• Vibrators And Dildos
• Masturbator
• Douche/Enema Kits
• Anal Toys, Beads And Plugs
• Cock And Ball Devices, Cock Rings And Cock Sleeves
• Gags, Ropes, Foot, Handcuffs, and collar
• Lingerie And Men's Wear
• ANY item that breaks the surface of the skin.
• ANY item that is inserted into the mouth, penis, vagina or anus.
• ANY harness/dildo combination.

Lubes, massage oils, condoms, and body paints are also not returnable.

What do I do if an item is defective?

• If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us to let us know of the issue. We will then issue a Return Merchandise Authorization number (RMA) via email which will provide instructions on getting the product back to us.

• A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN FOR IT TO BE PROCESSED.
• We will not accept any return without one. When emailing about a defect, please state the following information, your order number, OR your web confirmation number along with your name and the nature of the defect
• Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions, etc.
  

How do I cancel my order or change the address?

• Unfortunately we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. You can also bring the unopened package back to the carrier and advise them you are refusing the delivery.
• All orders are considered used once the shipping box is opened and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed.

Warranty

• The legal warranty means that a product must do what you can reasonably expect from it.
• Theintimacystudio does not provide any warranty of the products on top of the one that is given by some manufacturers.
• The product warranty is 1 to 5 years for most products, and it always depends on the manufacturer’s policy.

Returns, and Fraud Prevention

• Verification of Returns: All returns are thoroughly inspected upon receipt. We reserve the right to refuse a refund if the returned item does not match the original product shipped, shows signs of use beyond what is considered normal inspection, or is damaged due to the Customer's negligence.