We specialize in intimate products designed for personal use. Similar to how clothing retailers do not accept returns on underwear, we cannot offer refunds on our items unless they are faulty or damaged during shipping. 

This policy is in place for your protection.

Here’s why:

Our sex toys, adult products,  are shipped in high-quality, professional packaging. Unfortunately, it is often impossible to determine if these items have been opened, used, or tampered with. To maintain our health and safety standards, we cannot accept returned goods, even if a claim states the product has not been used.

Trusting such claims would mean potentially reselling "unused" items, which compromises the safety and satisfaction of our customers. We believe this is not an acceptable business practice, and we hope you agree.

Please note that most of our toys come with a one-year manufacturer’s warranty to ensure they remain in good working condition for you.

If the parcel is still on the way to you, or it has just arrived, but you haven’t opened the courier bag yet, you can return the products for a credit voucher or refund.

We will charge a 10% handling fee on all returns, but before we can give you a credit voucher or refund, the parcel/item will need to return in good, sealed condition.

These checks are to ensure it has not been opened and tampered with. We cannot accept returns on any items of an intimate nature that have been removed from their packaging unless they are faulty.

We will most definitely replace any faulty toy!

As long as it is within the year from the date of purchase (1 year from purchase).

If your toy is faulty within one month of purchase, we will send a brand-new toy and collect the faulty one immediately.

Please get in touch with us via email at info@theintimacystudio.com,  as soon as your toy has any problems, and we will get it sorted for you ASAP!

Warranty only applies when the complaint is well-founded. The complaint is well-founded if it is not caused by:

- damage due to intent or negligence (for example, water, fall and/or impact damage).

- improper use or negligent maintenance

- normal wear and/or damage due to non-observance or incorrect observance of the operating instructions.

When handling product complaints, we naturally follow the law. The legal warranty means that a product must do what you can reasonably expect from it.

theintimacystudio does not provide any warranty of the products on top of the one that is given by some manufacturers. The product warranty is 1 to 2 years for most products, and it always depends on the manufacturer’s policy. The terms and content of this manufacturer's warranty can be found - if applicable - in the user manual of the product.