Legal
Article 1 - Identity
Article 2 - Definitions
In these general terms and conditions the following terms shall have the following meanings:
- Supplementary agreement: an agreement whereby a consumer acquires products in connection with a distance agreement and these products are supplied by The Intimacy Studio or by a third party based on an agreement between that third party and The Intimacy Studio;
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The intimacy studio:
2.2. Website: theintimacystudio websites, available via theintimacystudio and all relevant sub-domains.
2.3. Customer: the natural person not acting professionally or commercially, who enters into an Agreement with theintimacystudio and/or registered on the website.
2.4. Agreement: any agreement or contract between theintimacystudio and the Customer, of which these General Terms and Conditions are an integral part.
2.5. General Terms and Conditions: these General Terms and Conditions. - Withdrawal period: the period within which a consumer can exercise his right of withdrawal;
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Consumer: the natural person who is not acting for purposes relating to his trade, business, craft, or profession;
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Day: calendar day;
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Durable data carrier: any tool - including e-mail - that enables a consumer or The Intimacy Studio to store information that is addressed to him personally in a way that allows future consultation or use for some time appropriate to the purpose for which the information is intended, and that allows unaltered reproduction of the stored information;
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Right of withdrawal: the possibility for a consumer to renounce the distance contract within the cooling-off period;
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Distance contract: an agreement concluded between The Intimacy Studio and a consumer within the framework of an organized system for the distance sale of products, whereby up to and including the conclusion of the agreement one or more techniques for distance communication are used exclusively or partly;
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Revocation form: the revocation form set out in Annex I of these Terms and Conditions;
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Means of distance communication: means that can be used for the conclusion of a contract, without a consumer and The Intimacy Studio having to meet in the same room at the same time.
Article 3 - Applicability
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These general conditions apply to every offer made by The Intimacy Studio and to every distance contract concluded between The Intimacy Studio and a consumer. Prior to the conclusion of the distance contract, the text of these General Conditions will be made available to the Consumer by electronic means in such a way that it can easily be stored by the Consumer on a durable data carrier.
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If this is not reasonably possible, The Intimacy Studio will, prior to the conclusion of the distance contract, indicate in which way the general conditions can be consulted electronically and that they will be sent electronically or otherwise free of charge at the request of the consumer.
Article 4 - The offer
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If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
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Obvious mistakes or obvious errors in the offer of products do not bind The Intimacy Studio.
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Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer.
Article 5 - The agreement
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The agreement is concluded when the consumer accepts the offer and complies with the conditions attached to it.
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If the consumer has accepted the offer electronically, The Intimacy Studio immediately confirms receipt of acceptance of the offer electronically.
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The Intimacy Studio will provide the following information at the latest upon delivery of the product to the consumer.
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The conditions under which and how the consumer can make use of the right of withdrawal or a clear notification regarding the exclusion of the right of withdrawal;
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The information about warranties and existing after-sales service;
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The price including all taxes of the product, if applicable the costs of delivery, and the method of payment, delivery, or performance of the remote agreement;
Article 6 - Right of revocation
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The consumer can dissolve an agreement regarding the purchase of a product for 15 days without giving reasons. The Intimacy Studio may ask the consumer for the reason for withdrawal, but the consumer is not obliged to state his reason(s).
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The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party appointed in advance by the consumer, who is not the carrier, has received the product, or:
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If the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The Intimacy Studio may, provided he has clearly informed the consumer of this before the ordering process, refuse an order for several products with a different delivery time; or
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If the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part.
Article 7 - Obligations of the consumer during the reflection period
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During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop.
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The consumer shall be liable for any reduction in the value of the product resulting from a handling of the product which goes beyond what is permitted in paragraph 1.
Article 8 - Exercise of the right of withdrawal by the consumer and costs thereof
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If the consumer makes use of his right of withdrawal, he notifies The Intimacy Studio within the cooling-off period by means of the revocation form or in another unambiguous manner.
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As soon as possible, but within 15 days from the day following the notification referred to in paragraph 1, the consumer returns the product to The Intimacy Studio. This is not necessary if The Intimacy Studio has offered to collect the product itself. The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired.
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The consumer returns the product with all delivered accessories, if reasonably possible in original condition and packaging, and following the instructions provided by The Intimacy Studio.
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The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
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The consumer bears the direct costs of returning the product.
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Further necessary information about returning a product can be found on the website.
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If the consumer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law.
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If the consumer only returns part of the order, no shipping costs need to be refunded by The Intimacy Studio.
- The Customer does not have the right of withdrawal if the products are not suitable to be returned for health or hygiene reasons, and for which the sealed packaging has been opened after delivery
Article 9 - Obligations of The Intimacy Studio in case of revocation
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If The Intimacy Studio makes the notification of revocation by the consumer possible electronically, he will send an acknowledgment of receipt without delay after receipt of this notification.
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The Intimacy Studio will use the same means of payment used by the consumer for a refund, unless the consumer agrees to a different method. The refund is free of charge to the consumer.
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If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, The Intimacy Studio will not be required to refund the additional cost of the more expensive method.
Article 10 - The price
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During the period of validity stated in the offer, the prices of the offered products will not be increased, except for price changes due to changes in VAT rates.
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The prices mentioned in the offer of products include VAT.
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Provided discount codes or codes that are intended to facilitate free shipping do not apply to articles that already benefit from a discount.
Article 11 - Contract performance and additional guarantee
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The Intimacy Studio guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.
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In any case, no claim can be made to what is stated under paragraph 1 of this article (i) in the event of damage due to intent or negligence, (ii) in the event of normal wear and tear, and/or (iii) in the event of damage due to failure to observe, or incorrect observance of, the instructions for use or instructions for use.
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An additional guarantee provided by The Intimacy Studio, its supplier, manufacturer, or importer never limits the legal rights and claims that the consumer can assert against The Intimacy Studio on the basis of the agreement if The Intimacy Studio has failed in the fulfillment of his part of the agreement.
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Additional warranty is understood to mean any obligation of The Intimacy Studio, its supplier, importer, or manufacturer in which it grants to the consumer certain rights or claims that go beyond what the consumer is legally obligated to in the event he is in breach of his part of the agreement.
Article 12 - Delivery and execution
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The Intimacy Studio will take the greatest possible care when receiving and executing orders for products.
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Delivery takes place as long as stocks last.
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Shipment and handling of orders will be charged.
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Ownership of delivered products is transferred to the consumer after the amount due has been paid. The risk of the products is transferred at the moment of delivery to the consumer.
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The place of delivery is the address that the consumer has made known to The Intimacy Studio.
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The consumer must provide the correct address and e-mail address to The Intimacy Studio. The Intimacy Studio must also be notified in good time of any changes to this address and e-mail address. If the consumer has given the wrong address for the delivery, the extra shipping costs will be for the account of the consumer.
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The Intimacy Studio will carry out accepted orders expeditiously but at the latest within 15 days, unless another delivery period has been agreed upon. If the delivery is delayed, or if an order cannot or only partially be carried out, the consumer will receive notification of this at the latest 14 days after he has placed the order. In that case, the consumer has the right to dissolve the contract free of charge.
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After dissolution by the previous paragraph, The Intimacy Studio will immediately refund the amount paid by the consumer.
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The risk of damage and/or loss of products rests with The Intimacy Studio until the moment of delivery to the consumer or a representative appointed in advance and announced to The Intimacy Studio, unless explicitly agreed otherwise.
Article 13 - Payment
- The Customer must make payments to theintimacystudio by the payment methods indicated during the order procedure or on the Website. Theintimacystudio is free to choose which payment methods are offered and is authorized to change the payment options at any time. A payment period of 14 days after the date of delivery applies to payments after delivery.
Article 14 - Force majeure
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The Intimacy Studio and the consumer are not obliged to comply with any obligation if they are hindered from doing so as a result of a circumstance that is not attributable to The Intimacy Studio and is not for his account under the law, a legal act or generally accepted views.
Article 15 - Complaints procedure
- If the Customer has a complaint about a product (by the Article pertaining to warranty and conformity) and/or another aspect of the services provided by Theintimacystudio, then they can submit a complaint to Theintimacystudio via e-mail, whatsapp, or post. See the contact details below.
- Theintimacystudio shall reply to the Customer’s complaint as quickly as possible, at least within two working days. If it is not possible to provide a concrete or definitive answer, then within two days of the receipt of the complaint Theintimacystudio shall confirm such receipt and indicate the time frame within which a concrete or definitive answer to the Customer’s complaint can be expected.
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Customers who are not acting in a professional or commercial capacity may also submit a complaint via the European dispute resolution platform via https://ec.europa.eu/odr/.
Article 16 - Other
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Any deviations from these general terms and conditions can only be agreed in writing. No rights can be derived from such deviations about legal relationships entered into at a later date.
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The Intimacy Studio's administration is, subject to proof to the contrary, proof of the applications and/or orders made by the consumer. The consumer acknowledges that electronic communication can serve as proof.
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The Intimacy Studio is entitled to transfer the rights and obligations from the agreement with you to a third party by means of a single notification to you.
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If a provision in these General Terms and Conditions is found to be invalid, such shall not prejudice the validity of the General Terms and Conditions as a whole. In such an event, the parties shall agree to a new replacement provision or provisions that will abide by the intention of the original provision to the extent that such is legally possible.
Article 18 - Applicable law and jurisdiction
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Agreements, and all resulting non-contractual obligations, between The Intimacy Studio and the consumer to which these general terms and conditions apply, are exclusively governed by Dutch law.
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All disputes between The Intimacy Studio and the consumer will in the first instance be settled by the competent court in Amsterdam, the Netherlands.
Contact details
If you have any questions, complaints, or comments after reading these General Terms and Conditions, please feel free to contact us via e-mail or WhatsApp
Address (no pick-up address)
The Intimacy Studio
Somerlustpad
1097 ms Amsterdam
The Netherlands
Mail us: info@theintimacystudio.com
WhatsApp: +31687612434