Warranty only applies when the complaint is well-founded. The complaint is well-founded if it is not caused by:

- damage due to intent or negligence (for example, water, fall and/or impact damage).

- improper use or negligent maintenance

- normal wear and/or damage due to non-observance or incorrect observance of the operating instructions.

When handling product complaints, we naturally follow the law. The legal warranty means that a product must do what you can reasonably expect from it.

theintimacystudio does not provide any warranty of the products on top of the one that is given by some manufacturers. The product warranty is 1 to 2 years for most products, and it always depends on the manufacturer’s policy. The terms and content of this manufacturer's warranty can be found - if applicable - in the user manual of the product.